Refund policy
Returns & Refunds Policy
At P&K Luxe Hair, we are committed to providing premium-quality hair products. Due to the hygienic nature of our products, we have the following return and refund policy.
Returns
- Return requests must be made within 3 days of receiving your order.
- To be eligible for a return, the hair must be unused, unworn, unwashed, unaltered, and in its original condition, including all original packaging and tags.
- We do not accept returns on wigs or hair that have been:
- Worn or tried on.
- Washed or conditioned.
- Cut, coloured, bleached, or chemically treated.
- Damaged, tangled, or altered in any way.
Refunds
Once we receive your returned item, it will be carefully inspected.
If your return is approved, your refund will be processed to your original payment method.
Refunds will not be issued for:
- Hair that has been worn or used.
- Hair that has been damaged after delivery.
- Returns requested more than 3 days after delivery.
- Items returned in a condition different from how they were received.
Damaged or Incorrect Orders
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery. We may request photos of the item before arranging a replacement or refund.
Return Shipping
Customers are responsible for the cost of returning items unless the incorrect item was sent or the item arrived damaged.